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PRISMA Case Study - Telecom (Traditional Chinese & Simplified Chinese)

PRISMA文本数据解决方案成功帮助香港首屈一指的T电讯服务供应商打通与市场沟通的渠道，找到顾客体验中能影响NPS的关键因素，准确了解市场动态，提升服务水平，从而促进业务发展。

  • 及时获得顾客最新动态和市场趋势，抢占先机
  • 成功找出能影响NPS＊的主要因素，制定高质量业务方案，提升投资回报率
  • 完善整个顾客体验管理流程，革命性改进企业与顾客关系
  • 善用企业的人力资源，创造更大价值

＊NPS: Net Promoter Score，顾客体验的净推荐分数

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